Month: November 2001

#5

“Customer service is not a department – it is an attitude. And it is a little thing that makes a big different.”

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Be prepared to take up new work, and work in long & odd hours. We will do all these for one simple reason, to survive.

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Months ago I recommended you all about the book “Who moved my cheese ?“. Understand that not many of you are interested in reading after a long day. So let me just summarize the whole book in one sentence – Some are prepared for change and survived well, while others are surprised by it and have a difficult time.

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I have two this month :

  • “Snow flakes are one of nature’s most fragile things, but just look at what they can do when they stick together.”
  • “If you’re not riding the wave of change … you’ll find yourself beneath it.”