Is There a Box ?

If you need to set up an Innovation Lab to innovate …

If you need to build an Agile team to get agile …

If you need to run a Design Thinking Workshop to understand customer pain points …

Then you know, you need to figure out what really went wrong and what needs to be fixed. It is not something that just a few people to pursue, but the responsibility of all teams.

Are You RACI Enough ?

My bad, I am not a big fan of RACI matrix (or Responsibility Assignment Matrix). I mean if you’re working in a small product team or company, I am not sure why you need a RACI matrix to tell what you’re responsible for, accountable for, to be consulted or to be informed. If you do, then you’re just not a team player or you don’t know what you are doing – and somehow you need someone to tell you.

If you’re working in a big organization, RACI matrix will only overload you, as no one really know what you are already responsible for, accountable for, to be consulted or to be informed. The project / product owners will just keep adding responsibility to you. After all, who can really differentiate “responsible” and “accountable” ?

My suggestion ? Let the team(s) focus in delivering results, in an empowered and collaborative way. You will be surprised by what the teams can deliver.

I don’t understand …

Have you ever encountered a web page or app screen that:

  • You don’t understand the icons
  • You don’t understand the error messages
  • You don’t know what to do next
  • You don’t know where to click / tap
  • You don’t know how to go back to previous step
  • etc.

If your answer is YES, then please send the following line to the company …