“Customer service is not a department – it is an attitude. And it is a little thing that makes a big different.”


Be prepared to take up new work, and work in long & odd hours. We will do all these for one simple reason, to survive.


Months ago I recommended you all about the book “Who moved my cheese ?“. Understand that not many of you are interested in reading after a long day. So let me just summarize the whole book in one sentence – Some are prepared for change and survived well, while others are surprised by it and have a difficult time.


I have two this month :

  • “Snow flakes are one of nature’s most fragile things, but just look at what they can do when they stick together.”
  • “If you’re not riding the wave of change … you’ll find yourself beneath it.”

Author: Michael Yung

Michael possessed over 30 years of experience in Information Technology with focuses on complex application development, database technologies and IT strategy. He also spent the last 20 years in Internet technology, eCommerce development / operations, web usability, computer security and Public Key Infrastructure technologies.

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