Decision Making

“One common pitfall for large organizations – one that hurts speed and inventiveness – is ‘one-size-fits-all’ decision making.” – 2016 Letter to Shareholders, Amazon

How many decisions you make, today, have to go to the top management ?

Are they big decisions ? Or small ? Did that make your process faster ? Or slower ?

And then it reminds me the great quote from Sir Ratan N. Tata…

Customer Obsessed

Lots of people like to quote this line from Jeff Bezos and claim they are customer centric as well as customer obsessed … just like Amazon.

However they missed one important idea behind that, as mentioned in Bezos’ annual letters to shareholders (go read those … https://amzn.to/3iyFLr4).

The idea is … keep improving your own products to serve the customers is not good enough, but also need to develop new capabilities within the corporation and roll out new products to address customer needs.

New ideas, new risks, new capabilities, new experiments, new failures, new products …

Hello, 2021 !!

“I hope that in this year to come, you make mistakes.
Because if you are making mistakes, then you are making new things, trying new things, learning, living, pushing yourself, changing yourself, changing your world. You’re doing things you’ve never done before, and more importantly, you’re Doing Something.

So that’s my wish for you, and all of us, and my wish for myself. Make New Mistakes. Make glorious, amazing mistakes. Make mistakes nobody’s ever made before. Don’t freeze, don’t stop, don’t worry that it isn’t good enough, or it isn’t perfect, whatever it is: art, or love, or work or family or life.

Whatever it is you’re scared of doing, Do it.

Make your mistakes, next year and forever.”

― Neil Gaiman