It’s quite obvious, 80 hours (or even 80 days) are not enough to explore this dynamic city. And in fact out of the 80 hours, I spent most of the time in meetings so not much photos were taken in this trip. Pictures aside, found something interesting in the trip …
There are lots of private jets in the airport taxi area (i.e. lots of rich families);
The Hyatt Regency Mumbai Hotel is high-tech and traveler friendly;
The Kindle works perfectly in the plane and a great way to kill time when waiting in lounge (no free Wi-Fi);
I for one is a believer that Twitter can help improving customer services but then believing is one thing, can experience one is another. That was an incident last week related to a trip to Mumbai, India in February and I needed to get a room and airport transportation services from Hyatt Mumbai.
Looked like a simple task, I know. But somehow somewhere the reservation record was not right, I had email exchanged with the “e-concierge”, the “Catering Sales manager” (yes, strange I know) and “General Manager” (yes, right), but still could not sort the things out. So I decided … to air my frustration through Twitter.
And then within two hours, Hyatt customer services / Twitter team found my tweet and replied with another tweet.
I then direct-messaged the reservation confirmation number to them. In an hours or two, I was told the reservation was done exactly the same as my request, and then a follow-up email from Hyatt Germany service team (!!) wrapped up the case.
Wow, I love Hyatt’s service and obviously the capability of Twitter. The big question to me is how can one corporation compete without providing the same level of services in today’s world ?