“Seafood Rice ?”

That was the question the waiter asked the other day in one restaurant. And then he stood there, with the plate of Seafood Rice in hand, expecting an answer from me and my friend … and nothing else.

The problem was, one of us ordered the Seafood Rice, and the waiter didn’t care about it (i.e. who ordered what). He just expected we would tell him the answer and then he would dump the dish on table and rush to another table.

I just didn’t get it, why not they marked down who ordered what, when we made the order ? Was that really a difficult task, to impress their customers ?

Lesson Learnt: No excuse, train up your staff to deliver good services.

Coffee Please …

So one of the largest coffee chains in the world openned a new shop around the corner, I thought “let’s have some good coffee” …

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“Tall Soya Latte please …”, I told the clueless young chap.

“What ?”, answered by the clueless young chap, but he’s so proud …

“Tall Soya Latte PLEASE …”, I asked again.

“WHAT ?”, answered by him again.

“TALL SOYA LATTE PLEEEEEASE …”, I yelled.

“Oh, tall soya MILK latte, a moment please …”, he finally answered.

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Of course, it’s the last time I visited that store.

Lesson Learnt: Train your staff to understand the customer’s preferred product names.

#49

After almost a month’s heavy raining, we finally see some white cloud, blue sky again … it reminds me the lyrics of the famous song “Raindrops keep falling on my head” :

But there’s one thing I know
The blues they send to meet me won’t defeat me
It won’t be long till happiness steps up to greet me

Indeed, let’s be optimistic in everything we do, as “ain’t no mountain high enough” for us (another famous song …).

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I am not talking about our eShop, but really a shop selling “Accessories of Success”. No kidding, you can buy something for success. And the site is:

http://www.successories.com/

I am a frequent browser (not customer) of this web site, as I simply like their products a lot. Every product is inspiring … good photography and good quotation. Here is one of these, about Essence of life:

http://www.successories.com/index.cfm/fuseaction/dir_product.brand_title/product_group_id/e429709c-250d-488d-a7bb-90f537107324/brand_id/bf2c41c3-27ee-40e7-833a-589a6e9dddfc/product_theme_id/aa04f423-2aae-41cd-bebb-c9c3162b02db/ProductsForEssenceof.cfm

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Many of you love music-on-the-go, and are proud owners of Apple iPOD … so you will probably encounter one problem that needs to be solved swiftly – that is, how to carry the music player, mobile phone, Digital Camera etc. etc. with you easily. And in technical term, it is about setting up your own “Personal Area Network” – PAN.

Check out the video and you know what I mean … http://www.scottevest.com/ipod/index.shtml

And that’s why I think my next geek purchase shall be … http://www.scottevest.com/v3_product_info/features.shtml

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The three P’s of success: Passion, Persistence, and Patience. – Doug Bronson