Coffee Please …

So one of the largest coffee chains in the world openned a new shop around the corner, I thought “let’s have some good coffee” …


“Tall Soya Latte please …”, I told the clueless young chap.

“What ?”, answered by the clueless young chap, but he’s so proud …

“Tall Soya Latte PLEASE …”, I asked again.

“WHAT ?”, answered by him again.


“Oh, tall soya MILK latte, a moment please …”, he finally answered.


Of course, it’s the last time I visited that store.

Lesson Learnt: Train your staff to understand the customer’s preferred product names.

Author: Michael Yung

Michael possessed over 30 years of experience in Information Technology with focuses on complex application development, database technologies and IT strategy. He also spent the last 20 years in Internet technology, eCommerce development / operations, web usability, computer security and Public Key Infrastructure technologies.

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