“Seafood Rice ?”

That was the question the waiter asked the other day in one restaurant. And then he stood there, with the plate of Seafood Rice in hand, expecting an answer from me and my friend … and nothing else.

The problem was, one of us ordered the Seafood Rice, and the waiter didn’t care about it (i.e. who ordered what). He just expected we would tell him the answer and then he would dump the dish on table and rush to another table.

I just didn’t get it, why not they marked down who ordered what, when we made the order ? Was that really a difficult task, to impress their customers ?

Lesson Learnt: No excuse, train up your staff to deliver good services.

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Author: Michael Yung

Michael possessed over 30 years of experience in Information Technology with focuses on complex application development, database technologies and IT strategy. He also spent the last 20 years in Internet technology, eCommerce development / operations, web usability, computer security and Public Key Infrastructure technologies.

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