Maintenance Hours

After weeks of heavy rain and finally we had a sunny weekend. Other than going out for some work-out, I decided also to fill up the day with a good movie, so I surfed to one cinema web site in town.

Fired up the FireFox, entered the URL and I was greeted with an ugly message – “The system is under maintenance”.

Oh great, a cinema web site is working on something new, but in a Saturday morning ? Are they crazy ? What kind of IT team they have ? Do they understand that they develop the web site is for doing business ?

Lesson Learnt: Fit your maintenance hours with customers’ schedules, not yours.

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Author: Michael Yung

Michael possessed over 30 years of experience in Information Technology with focuses on complex application development, database technologies and IT strategy. He also spent the last 20 years in Internet technology, eCommerce development / operations, web usability, computer security and Public Key Infrastructure technologies.

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