Every year, around that time, I will buy a lot of books and magazines โฆ all about news of the year, photos of the year, products of the year, person of the year, quote of the year etc. etc. It’s hard to explain why I have such consumer behavior, but I guess you will understand it when you’re getting older โฆ when you really want to save time in a bottle โฆ ๐
And if you looked back the past 12 months, you would probably findย a few moments that you felt really upset, anger, sad, tired and frustrated. I think it is OK and normal, because we all want to do a good job and be a good person. The bottom line is, how we can make each failure, complaints, and setbacks to be a driving force and opportunity to improve ourselves, our systems and our work โฆ to impress our customers once again.
Thank you. Thank you.
It reminds me the line by Captain Jim Lovell (played by Tom Hanks) in the movie “Apollo 13″:
” โฆ it’s been a privilege flying with you โฆ“