Every year, around that time, I will buy a lot of books and magazines … all about news of the year, photos of the year, products of the year, person of the year, quote of the year etc. etc. It’s hard to explain why I have such consumer behavior, but I guess you will understand it when you’re getting older … when you really want to save time in a bottle … 😎

And if you looked back the past 12 months, you would probably find a few moments that you felt really upset, anger, sad, tired and frustrated. I think it is OK and normal, because we all want to do a good job and be a good person. The bottom line is, how we can make each failure, complaints, and setbacks to be a driving force and opportunity to improve ourselves, our systems and our work … to impress our customers once again.

Thank you. Thank you.

It reminds me the line by Captain Jim Lovell (played by Tom Hanks) in the movie “Apollo 13″:

… it’s been a privilege flying with you …

Author: Michael Yung

Michael possessed over 30 years of experience in Information Technology with focuses on complex application development, database technologies and IT strategy. He also spent the last 20 years in Internet technology, eCommerce development / operations, web usability, computer security and Public Key Infrastructure technologies.

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