Every year, around that time, I will buy a lot of books and magazines … all about news of the year, photos of the year, products of the year, person of the year, quote of the year etc. etc. It’s hard to explain why I have such consumer behavior, but I guess you will understand it when you’re getting older … when you really want to save time in a bottle … 😎
And if you looked back the past 12 months, you would probably find a few moments that you felt really upset, anger, sad, tired and frustrated. I think it is OK and normal, because we all want to do a good job and be a good person. The bottom line is, how we can make each failure, complaints, and setbacks to be a driving force and opportunity to improve ourselves, our systems and our work … to impress our customers once again.
Thank you. Thank you.
It reminds me the line by Captain Jim Lovell (played by Tom Hanks) in the movie “Apollo 13″:
” … it’s been a privilege flying with you …“
