Category: Services & Products

One-click greeting

Ages ago I was told sending a letter to your friends in festive seasons were better than just sending a greeting card. And since the dawn of Internet, people told me sending my greetings electronically via emails or e-Cards to my friends was the better and trendier way.

Then in recent years, we just sent out short messages via our mobile phone, or messaging software.

But just a couple of weeks ago, we didn’t send short messages, emails, and letter. All we did was just forward a tiny picture of (310 x 230 pixels), to a bunch of friends. We didn’t even need to enter the names of our friends, as we just did a “Select all” from the tool – Facebook.

From letter, to card, to e-Card, to short message, to one-click forward … it’s a lot easier, it’s effortless, but are we getting closer ?

Happy New Year

$250 richer

What is a good customer services experience ? Here is one example …

As the owner of the Search Engine Marketing 1.0 by Dan Thies, I had a chance to upgrade to the version 2.0 with a discount. I therefore ordered the new book and it arrived yesterday. However, I found another book in the package – Web Design Business Kit 2.0 (worth US$ 250). Oooops …

So I sent an email to their customer services about this and here is their reply this morning:

I am sorry to hear that you received the incorrect title. I have contacted our warehouse and asked them to reship the correct item to you.

As compensation for the error please feel free to keep The Web Design Business Kit or perhaps pass it onto a friend or colleague or even the local library or school. Again, I am sorry for the error and any inconvenience.

Oh I am just US$ 250 richer today … šŸ˜Ž

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Olympus E-3 event

5 weeks after the launch of the new camera E-3, the local Olympus representative office organized an E-3 event for the local Olympus user group. Thanks to the user group leaders and the Olympus office, there were lots of E-3 and the whole line of lenses for us to try out. The E-3 is really cool with a super fast auto-focusing system and a weather-proof body.

Very tempting !!

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Clinic visit

So after the open-heart operation, I need to visit the hospital clinic once in a while to check various things. Here is a recap of the conversation today I have with the doctor:

Doctor : (Look blank)
Me : (Smiling)
[ 30 seconds later ]
Doctor : (Look blank) You look familiar, have we met before ?
[5 seconds later ]
Me : (Still smiling) Yes, I was here two weeks ago, you checked my previous reports … and asked me to do a blood test.
Doctor : (Still looking blank) But there is no record in the system.
[ 30 seconds later, after some punching to the system ]
Doctor : (Smiling) Ah … I found your record …
Me : (Look blank and murmuring #$^&@#$)

New Toy – Olympus E-3

Almost after 4 years of the legendary camera Olympus E-1, its successor is finally announced today – E-3. Being a fan of Olympus, it’s certainly my next target (if I can afford one …). However, this I-need-to-buy-a-new-camera thingy is really no good … as I am a believer that most of time you don’t need to upgrade the camera, but your skill – as your camera does not matter in the whole good photo-taking process.

Still, see if you like the new camera or not … check out the latest promotion video.