What is a good customer services experience ? Here is one example …
As the owner of the Search Engine Marketing 1.0 by Dan Thies, I had a chance to upgrade to the version 2.0 with a discount. I therefore ordered the new book and it arrived yesterday. However, I found another book in the package – Web Design Business Kit 2.0 (worth US$ 250). Oooops …
So I sent an email to their customer services about this and here is their reply this morning:
I am sorry to hear that you received the incorrect title. I have contacted our warehouse and asked them to reship the correct item to you.
As compensation for the error please feel free to keep The Web Design Business Kit or perhaps pass it onto a friend or colleague or even the local library or school. Again, I am sorry for the error and any inconvenience.
Oh I am just US$ 250 richer today … 😎
