I have completed many appraisals of yours last week and it was a very rewarding exercise to me. Many of you told me how you want to make the services better, others told me ideas of making our process more efficiently. And above all, you told me how the bonding among the team members have already built. Many of you told me you belong to a unique and worthwhile group. In addition, you also have the belief that we are more effective working together than apart.

Yes, that’s what we called TEAM – Together, Everyone Achieve More.


I will take a two weeks’ sabbatical break – I will join the Usability Week 2002 in London (http://www.nngroup.com/events/uw2002/london/agenda.html ) and then stay behind to discuss with some of my friends there aboutinformation architecture and usability. I have told you before that I am a firm believer of information architecture but I don’t have time to spend two years in Montreal to study that like Fiona. The trip costs me a fortune but I know that I have to take it. As I understand if I don’t make things happen, I will simply watch things happen or wonder what happened.

It is your call, you can make things happen.

Throughout that two weeks, I need you all to work together closely. A lot closely then now and the ESD rely you all to provide a good services.


The following link point you to a poem that has been widely spread a couple years ago as chain-email in Internet.


Author: Michael Yung

Michael possessed over 30 years of experience in Information Technology with focuses on complex application development, database technologies and IT strategy. He also spent the last 20 years in Internet technology, eCommerce development / operations, web usability, computer security and Public Key Infrastructure technologies.

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