#29

We need your input, passion and hard work such that we can transform a “hot idea to a hot site” – http://www.webtechniques.com/archives/2001/05/hong/

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Have you ever wonder how to deliver the best customer services to our clients ? By delivering an exceptional good products, or provide an exceptional good services when the customer filed a complaint ? Or both ? In other words, can we convert an angry customer to a loyal customer ? What about learn it from a pro – how to provide “knock your socks off” services ?

http://global.yesasia.com/b5/PrdDept.aspx/pid-1002134273/section-books/code-w/version-all/

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Author: Michael Yung

Michael possessed over 30 years of experience in Information Technology with focuses on complex application development, database technologies and IT strategy. He also spent the last 20 years in Internet technology, eCommerce development / operations, web usability, computer security and Public Key Infrastructure technologies.

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