User Experience – Smart Elevator System

There are now many “Smart Elevator System” installed for new commercial buildings in town. Here’s how it works:

  • Let’s say you have 4 elevator cars in the building lobby;
  • Numeric pads are installed in common areas where elevator passengers wait. Passengers enter their destination floor on the touch screen.
  • The requests are processed, and a message is displayed informing users to ride one of the four cars.
  • And in the cars, there are no floor buttons (!).

In a way it works like magic – because it groups passengers to different cars to minimize travel time.

So, is it a good system ? I think it depends on who you are … I mean if you work in that building, this design is pretty good.

But what if you work for DHL, UPS or Fedex ? In other words, you are a courier and need to deliver packages to say 3/F, 11/F, 21/F etc. etc. ? There are no buttons in the elevator cars, you know 😎 So, you have to press “3” in the lobby numeric pad, get into a car, go to that floor, deliver the package; then go back to lobby and press “11” in the numeric pad, get into yet another car. etc. etc. etc.

Lesson Learnt: It’s good for you, but may not be good for others.

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Author: Michael Yung

Michael possessed over 30 years of experience in Information Technology with focuses on complex application development, database technologies and IT strategy. He also spent the last 20 years in Internet technology, eCommerce development / operations, web usability, computer security and Public Key Infrastructure technologies.

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