How can I help you ?

I suppose that’s the most popular greeting message by salesperson in all kind of shops. What’s your answer to this kind of greeting “questions” ? To me, it is either “Yes” or “No” … and of course if my answer is “No”, it means I will leave the shop soon – i.e. the end of the selling opportunity. So, I reckon the better greeting message shall be …

“Have you tried our latest products / services ?”

If your answer is “Yes”, the salesperson can follow up to check whether you like the products / services or not; and cross sell other products. If your answer is “No”, the salesperson can then kick start the engine to introduce you the benefits of the latest and greatest products / services. In both cases, you will sell more …

Lesson Learnt: If you’re a salesperson, you know which greeting message you shall use.

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Author: Michael Yung

Michael possessed over 30 years of experience in Information Technology with focuses on complex application development, database technologies and IT strategy. He also spent the last 20 years in Internet technology, eCommerce development / operations, web usability, computer security and Public Key Infrastructure technologies.

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