Value Added Service …

My brother called one cab services company the other day and requested a cab to transport him to airport, early in the next day morning (5:30 am). Just before wrapping up the call, the CS agent asked my brother a strange question …

“Shall we give you a morning call at 5 am ?”

Wow … what a service ?! From a cab company !!

Lesson Learnt: Every one can improve the service.

Author: Michael Yung

Michael possessed over 30 years of experience in Information Technology with focuses on complex application development, database technologies and IT strategy. He also spent the last 20 years in Internet technology, eCommerce development / operations, web usability, computer security and Public Key Infrastructure technologies. View all posts by Michael Yung