So one of the largest coffee chains in the world openned a new shop around the corner, I thought “let’s have some good coffee” …
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“Tall Soya Latte please …”, I told the clueless young chap.
“What ?”, answered by the clueless young chap, but he’s so proud …
“Tall Soya Latte PLEASE …”, I asked again.
“WHAT ?”, answered by him again.
“TALL SOYA LATTE PLEEEEEASE …”, I yelled.
“Oh, tall soya MILK latte, a moment please …”, he finally answered.
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Of course, it’s the last time I visited that store.
Lesson Learnt: Train your staff to understand the customer’s preferred product names.
M.Y. Lessons Learnt 